As a Store Manager, you are responsible for leading your store to success. You’ll inspire and develop your team, drive commercial performance, and ensure every customer enjoys a welcoming, well-run, and engaging shopping experience. You’ll take ownership of all aspects of store operations, from people and performance to standards and service.
Your Mission
- Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
- Lead by example as a brand ambassador representing The Works to inspire your team to follow.
- Take full ownership of store performance, using data and insights to drive results.
- Ensure high standards of visual merchandising, stock availability, and store presentation.
- Recruit, onboard, and train new team members, building a high performing, engaged team.
- Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
- Maintain compliance with health & safety, cash handling, and loss prevention policies.
- Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
- Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.
